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Hotel & Leisure

In a sector where the experience matters most, detail is everything

As the boundaries between work and leisure continue to blur, hotels and leisure venues are expected to do more than ever before. Guests now demand spaces that support productivity, relaxation and social interaction, often within the same visit. The insight? Successful destinations must be flexible, responsive and designed around how people actually use them. 

The hotel and leisure sector is operating in an increasingly competitive and fast-evolving market, with rising levels of investment and ever-changing guest expectations. It’s no longer enough for a destination to look impressive from the outside - the internal layout, facilities and operational flow must work seamlessly to support guest experience and commercial performance.

At McBains, we understand the delicate balance between the external appearance that attracts guests and members, the internal use of space that supports efficient operation, and the quality of design that defines the brand experience. Flexibility of approach is essential, allowing hotels, resorts and leisure venues to adapt to new trends, technologies and patterns of use.

Our experience extends across new hotel and leisure developments, refurbishments and roll-out programmes, as well as the ongoing maintenance of operational assets. We help ensure destinations are inspiring, usable and aligned with both guest expectations and business objectives.

Hotel Pool Area

We think of everything

Because hotels and leisure destinations must perform around the clock, we take a holistic view. We don’t just deliver buildings, we help create environments that work for guests, members, staff and operators alike.

  • Integrated design solutions — Architectural, interior and technical design aligned to hotel, leisure and hospitality use.
  • Guest and operational experience — Space planning that balances front-of-house experience with back-of-house efficiency across stays, visits and memberships.
  • Project and cost management — Managing new developments, refurbishments and phased works in live hotel and leisure environments.
  • Asset performance and maintenance — Supporting the long-term operation and upkeep of hotel and leisure facilities.
  • Specialist guidance — From concept through operation, tailored to hotels, leisure and wider hospitality environments.

 

Who we work with

We work with hotel and leisure owners, operators, investors and developers, as well as hospitality partners, delivering projects across a wide range of destinations - from city centre hotels and resorts to sports facilities, gyms, spas and mixed‑use leisure environments. We collaborate closely with hospitality and leisure partners to create destinations that perform operationally and deliver standout experiences for guests, members and visitors.

Dorsett Hospitality International

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Graduate Hotels

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Greene King

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Harlow Council

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Millennium Hotels & Resorts

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Genesta Park Lane

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Hilton

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Ibis

People who make it work

Hotel and leisure projects demand attention to detail, operational understanding and sensitivity to guest and member experience. Our multidisciplinary teams bring together designers, project managers, engineers and asset specialists who understand how destinations function day and night. The work is fast-paced, experience-driven and focused on delivering environments that guests remember for the right reasons.

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